Refund Policy

RETURN POLICY
Last updated July 30, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. 

RETURNS

 All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS 

To return an item, please email customer service at store@projecton.pro to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and __________, and mail your return to the following address:


Projecton
Attn: ReturnsRMA #4 Walker St, North Sydney, NSW 2060  Sydney, New South Wales 2060  Australia   

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty (20) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

  EXCEPTIONS

 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 Please Note     ●     Sale items are FINAL SALE and cannot be returned.     


QUESTIONS
If you have any questions concerning our return policy, please contact us at: store@projecton.pro